Our parts
& service managers are both active in the Forum and their participation in these meetings have provided them with the
tools needed to effectively measure and improve inventory
performance and shop efficiency. Together they have had a tremendous impact on the bottom line.
The information and ideas exchanged among this group of
professionals has helped us move our level of fixed absorption from the mid
80’s to 100%+.
Eddie Corley Jr. Dealer Principal Albuquerque Lincoln Mercury Volvo
Speaking for
myself and others from FCSD, attending the "Forum ForFixed Operations Management" is money well spent,
actually...money well invested. It's the perfect business environment for
the OEM rep to not only get a "reality check" on potential new
parts / service programs but also to LEARN from dealership fixed operations PROFESSIONALS. I came away from the meeting with a
better understanding of dealership Fixed Operations day-to-day
business needs and challenges -- learning from both the dealer parts /
service managers and ADMI. I especially liked the sharing of
"Best Management Practices" . Bottom line, the open discussions helped improve the eventual
parts / service products FCSD was working on. I look forward to the
next time I attend the Forum. Thanks
Regards,
John J. Duffy Parts Operations Manager Ford Customer Service Division Marketing Office Lincoln Mercury Volvo
You think
you've done it all and heard it all. The fFrum reinforces and helps you tweak your policies and procedures in your business
that make a difference. Many ideas are brought to the table at
these meetings and they're geared towards the different levels of
volume done by each dealer so that every dealership, big or small can
come away with very useful information. You also get a heads-up on
what's coming down the pike with Ford Motor Company. The fFrum is
well worth the investment.
Joe Brochu Parts Manager Columbia Ford Lincoln Mercury
"I attended
my first Forum meeting in September 2005. I will not miss any meetings if at
all possible. I learned more at this meeting than any I told my dealer I would
not go to any Ford meetings unless I had to so I would be able to attend the
Forum. The caliber of parts & service professionals that attend these
meetings is truly remarkable. I think all parts and service managers should
consider attending if they want to get to the next level.”
Jim Morris Parts & Service Director Parker Ford Lincoln Mercury Murray, KY
"For
me, it's like anything else in this business, Return on Investment. I never come back from a Forum meeting empty handed. I can
always bring back at least one best management idea that pays for my
trip (usually many times over). And attending regularly keeps me
sharp since I want to maintain a high level of performance among my peers...and these guys and gals are the sharpest! Plus I get
to interact with some of the best Parts and Service Managers in the
business."
Bill Klein Parts & Service Director Desoto Auto Mall Arcadia, FL 941-915-8764
